New Frontiers, Corsair
Paid for a direct 11hour SFO-Paris flight, got a non-direct 17 hour flight ripoff fraud business
- 09-11-2002
- 3
We bought our tickets for a round-trip Oakland-Paris in april from New Frontiers, using their charter company CORSAIR. The flights were direct (about 11 hours each way) from Oakland to Orly and back. The price was about $750 (we were flying in the middle of the summer, hence the high price, but not too bad for a direct flight).
Halfway through our vacations, we got a call in France from someone who was staying at our place in the US, that New Frontiers had called to let us know the return flight had been canceled and replaced by a non-direct flight, leaving out of Roissy (not Orly), with a stop over in Newark, for a total of 17 hours or travel time.
So, you pay for a direct flight and what you get is a non-direct return flight, which when you have small children/infants can be a complete nightmare. 3 aggravating circumstances:
1) They knew the flight was going to be canceled back in may! (I was told by the person in charge of redistributing us to other airlines). But they waited until mid-august to let us know!
2) They call us IN THE US! While we're in France. What's the chance of reaching us if you call us in the US while we're in France?
3) They refused to reschedule us on a direct flight, and so far have refused to compensate us, on the basis that the charter operating rules allow them to do this kind of things.
All in all, we're never flying CORSAIR ever again.
Jean
Santa Cruz, California
Company: New Frontiers, Corsair
Country: USA
State: California
City: Los Angeles
Address: 5757 West Century Boulevard, Suite 650
Phone: 3106707318