Expedia.com
Terrible customer service, wrong information for travel

I bought a trip for my buddy to travel from Vermont to Iowa to get a meeting. All confirmations I obtained mentioned the trip was onus Airways, works out however when he visited sign in it had been Combined. It got the airport employees such a long time to find that out he missed his trip. Following a mixed 2.5 hours about the telephone with 800-EXPEDIA in Asia we eventually got him a brand new trip, hrs later and he managed to get in really overdue the night time before his early AM meeting. Everybody we spoke to attempted to cost people costly costs to obtain him on another trip after he skipped his first one because of their mistake. I expected for anyone to contact me back from the end-of company or from the end-of 24 hours later in the newest to listen to of a quality, and undoubtedly no body named. After I called back I'd to talk to 3 people, among whom ostensibly explained I really couldnot read. She'd another confirmation than I'd, her edition obviously mentioned the trip could be on Usa, but I never received that verification. Easily had existence might have been great! I eventually talked having a supervisor who acknowledged me a $100 but did not solve the problem. She mentioned that it had been my obligation to log in to my consideration and print-out the schedule from there. Why do they deliver a contact verification that claims printing this and go along with you?! And just how might my buddy log in to my consideration and printing a? Absurd. There have been additional problems also, our verification figures had changed, trip figures had changed, they didn't contact us to let's understand. Everybody there-my buddy and that I talked with addressed people really rudely, their perspective was like we did not matter which were worrying them once they created an error and would not admit it. Expedia Guarantee (http://www.expedia.com/daily/shows/Expedia-Guarantee/default.Asp? CCheck=1) my butt! I'll never employ Expedia again, you CAn't trust their info to become correct, (their very own customer support brokers decided to this declaration after I was about the telephone together). Please move this onto conserve others the disappointment and embarrassment my loved ones and that I experienced.

Company: Expedia.com
Country: USA

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