Great Vacations CLub / Ventas Riviera Maya / Mayan Palace
Very poor service!

I've had difficulty by having an associated business towards the Mayan Hotels referred to as the Fantastic Vacations Club (GVC). This is actually the ultimate action before you're I closed the agreement Nov 28. I ended by phone (calling the GVC Tx Customer Support office) November 30, nicely inside the five-day termination time permitted by Post 56 of Asian Consumer Protection Legislation. Nevertheless, GVC composed lies about how exactly the free massages I had been provided in the resort being an incentive your day I closed really triggered the agreement instantly and so I don't obtain a return.

I'm contemplating an attorney in america in addition to an attorney in Mexico to recuperate my $5,999 US. The charge card business isn't any aid because they have sided using the vendor within the challenge since the retailers agreement states "an energetic account might be ended anytime however the account payment is non-refundable." The causes for my suit is the fact that termination happened inside the 5-day interval permitted legally.

I'm also starting the procedure to include Profeco.

When you have any guidelines or guidance please ship in my experience at dan_altenburg@yahoo.com.

Company: Great Vacations CLub / Ventas Riviera Maya / Mayan Palace
Country: USA

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