JetBlue Airways
JetBlue Incompetent jetBlue Airways holds customers hostage for almost nine hours aboard a cramped, hot, filthy plane on the tarmac at JFK Airport ripoff

On February 14, a jetBlue flight headed for Cancn, Mexico, was stranded on the tarmac at John F. Kennedy International Airport in New York for nearly nine hours as icing problems kept the plane from departing. Passengers were kept inside the aircraft for the full nine hours.

JetBlue has since apologized, and has offered refunds and free round-trip tickets to the passengers involved. Throughout that day, at least nine other jetBlue aircraft were also stranded on the tarmac for more than eight hours with passengers aboard and many jetBlue passengers were put onto flights that were already canceled.

As of February 18th, jetBlue was still not operating normally, canceling nearly all flights using the Embraer 190. On February 19th, with 23% of its operation still cancelled, jetBlue's CEO, David Neeleman, issued another publc apology for the cancellations and for his company's mismanagement of the situation. Neeleman attributed the operational breakdown to "shoestring communications" and an "undersized reservations system". Neeleman said he was "humiliated and mortified" by the system failures and he promised that JetBlue would soon introduce a "Customer Bill of Rights" that would offer compensation for such events in the future. An absence of interline agreements prevented JetBlue from accommodating its passengers on other airlines.

It looks to me like jetBlue Airways is turning into another American Airlines.

If this incompetence keeps up, I can't see this airline staying in business very much longer!

JetBlue Airways - 2007? - r.i.p.

Company: JetBlue Airways
Country: USA
State: New York
City: Forest Hills
Address: 118-29 Queens Boulevard
Phone: 7182867900

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