Northwest Airlines
Merciless, no compassion, weak customer service desire to help

My granddaughter was visiting from Texas. Someone purchased tickets for their family to come up as they could not afford it. Baby got double ear infection, both eyes infected and a sore throat. Doctor said the baby's eardrums would burst if they flew home the following day. Wait three to four days to fly. Northwest airlines would not waive the $100 fee for changing flight date because tickets were purchased through Travelocity and not direct through the airline. Otherwise it would only cost $10 (ten) per ticket to make the change. Who cares where the tickets were purchased from? At least they flew Northwest. But never again.

Company: Northwest Airlines
Country: USA
State: Nationwide
Site: northewestairlines.com

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