St Regis Hotel - Monarch Beach
Disappointing service

I am writing this letter to let you know about a disappointing occurrence my husband and I had at the St Regis in Laguna Beach. We chose this hotel since we are recent residence owners at the St Regis in New York.

We booked a 5 night stay from July 21-26 and mostly, enjoyed our time. However, on the day of departure we requested a late checkout of 2:30 PM since we were booked out on a late flight home. Our request was refused. I asked our butler if she could intervene and get us an extension but the front desk manager still refused saying the hotel was fully committed.

As owners in the St Regis I found this appalling. It simply does not equate to the type of service I expect. I spoke directly with the front desk manager as we were checking out to no avail.

Also, a copy of this letter was sent to the above addresses and I received NO response.

I certainly hope our future experiences at other St Regis properties end on a more civilized note. I also hope that the standards of the St Regis will be more consistent in the future.

St Regis Resort Monarch Beach

1 Monarch Beach Resort

Dana Point, CA 92629

Johnny so

General Manager

Residence Club Members

Vacation @ St. Regis Laguna Beach, CA

Company: St Regis Hotel - Monarch Beach
Country: USA

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