Hacienda Vista Real-Premier Holiday Travel Vacation Club
Buyer Beware! Quintana Roo

We purchased a timesshare with this hotel over 4 years ago, because we wanted to use the other hotels listed in the Premier Travel Catalogue.
When we enquired about booking a hotel in one of the catalogue, we were quoted the full market price for the room - there was no discount for Premier Holiday members.

A year later we tried another hotel in another country, and was told the same thing - our points were only valid for the hotel which we had purchased it at.

This past year, we were told to pay an additional fee to help with the hurricane clean up as insurance did not cover the cost of all the damages. Since we did not pay within the allocated time, we would be charged double the amount. I have now heard from other members that your account gets suspended until you pay the fee.

We will not pay any additonal money, as we have a signed contract, and if we pay this time, what is to say that they won't come back to us again, the next time the hotel gets hit by another hurricane?!

Haley
Calgary, Alberta
Canada

Company: Hacienda Vista Real-Premier Holiday Travel Vacation Club
Country: Mexico
State: Other
City: Playa Del Carmen
Address: Paseo Xaman-Ha Ret. 3, Lotes 12 Y 13, Villas Pakal
Phone: 9848031585

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