Westgate Resorts
Branson Reservation Mix-Up, Extra Charges and Rude Service

I recieved a package to anyweher westgate is for $44.00 At the time my daughter was excpecting my 1st grandchild I have 4 girls rangeing from 29yrs/3yers so money is tight. I have not been able to see my family in 3yrs they have not seen my 3yr old or 7yr my other daughter is in the army and is leaveing for 2yrs in Korea. My family and I thought that we needed to get togeather. My mom thought it would be nice if we could meet in the middle. G.A. To Minn. We chosse Branson she said that if it worked out that she may perchuse at that spot so we can all meet more offten I beegain to make the arrangements for memoreal weekend.

All seemed great my payment was made I called and confermid ect. 24hrs before we were to leave my husband called for directions they told him they had no rooms. I was so upset I was clling everyone at the last minut that I was to leave I was told that when I got there they would either get us all rooms at seperate hotels or give us our money back when we arived I was distraut. Finely they called 2hrs before we were to leave home and said they had 1 more opening.

The lady said that they would reimburse me $25 for my frustration but that they still didn't have the 3rd room. Then they told me they would give me a free childs ticket but I had to call before I left Minn they refused my call that evening. The conseiar told my mom that he would get her an appointment. For a tour then he never called when we arived they said because of the problems they would give us our tickets to Silverdollar city {not true$89 was added to my credit card} they charged 75cents a call with a calling card my room was never cleaned I had to ask for towls (i was there for 5 days). I had to ask to get the room vacumed. Everything there cost includeing the $4.99 breakfast buffet that was served in a hotel room with a leaky roof. They didn't tell us about the 2 1/2 hr drive in traffic to S, D. City. Then when we left they charged me $13 for taxes they said I payed in my original payment then when I got my Visa bill there was another $104 charge $85 for tickets I thought was free $15 for use of my phone card on there phone.

Company: Westgate Resorts
Country: USA
State: Florida
City: Ocoee
Address: 2801 Professional Parkway
Phone: 8002184363

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