Westgate Resorts
Charged Full Rate After Manager Claimed She Lied About Being Single

EnterPlease please please STAY AWAY. I was seduced by the vacation package offering 2 nights stay and 2 free Disney tickets for $190.97 if I went on the 90min timeshare presentation. Well I paid for it over the phone met the qualifications as far as income and being a single female. When I took the tour decided not to buy because the amount was something I could not afford they had the audacity to question my income by telling me they have never see a nurse make the amount I wrote down. When I didn't get upset/act ugly they sent the manager over to me and he said that I lied about being single because he called my room and a man answered the phone and identified himself as having my last name. That's complete BS because the man is my boyfriend and we don't even live together let alone the same state! If a man in room did have my last name it could have been a relative! When I talked to my boyfriend he said the front desk called and asked if we wanted room service and he said no thanks. They addressed him by my last name as soon as he answered but he did not correct them because the room was in my name and he figured it was standard practice. At any rate My credit card got charged full rate for the room and Disney tickets $204 extra dollars because they said I did not meet the qualifications for the vacation package. Now I have to jump through hoops the dispute it with me credit company. Brian James, the welcome center manager is in on it too and can't be trusted.

Company: Westgate Resorts
Country: USA

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