Kuwait Airways
Ripoff

I recently travelled by Kuwait airways to India from JFK, New York to Kuwait on 30th July. The flight got delayed by three hours; looked more like i would miss the connecting flight from Kuwait to Chennai. When I had enquired the Kuwait Airways officials in JFK about my connection, everyone told me that the connecting flight will be waiting for me. I might had asked 5 officials about the same so that i can drop off if my trip it's going to get delayed.

When i reached Kuwait i came to know the connecting flight has left. The officials were arrogant and very rude. They asked me to stay in Kuwait for 3 days. I explained them about my situation that i'm going to india on a vacation for 12 days, and i can't afford to loose 3 days. After a long struggle they agreed to reroute me to a different place (Cochin) in india. I ended up travelling 400 miles with huge luggages by cab on my own expenses for none of my mistake.in addition to 22 hours air travelI i had to travel 12 more hours by road which was so painfull. I was so much distrubed mentally and physically due to this mess up.

In addition to all these pain Kuwait Airways cancelled my return Ticket on Aug 13. I was told that since i didn't arrive at Chennai airport their system cancelled my return ticket due to 'No Show Status'. This is so ridiculous. After a long struggle to get a ticket confirmation i went to Kuwait Airways-Chennai office on August 12,4.00PM to seek for a different dates.in the last minute KA asked me to fly on August 13
early morning; which i defintely can't make it.
Inspite of all the requests the authorities kept on ignoring me saying they could issue me a ticket only for September second week. I even begged them that i might LOOSE MY JOB; no one was listening me; instead they asked me to book another ticket.

Finally I manage to buy a new ticket in Air India for September 4. It was so painfull dealing with Kuwait Airways, officials and they were just arrogant. I was stressed so much and lost so much money for none of my mistake. I request you to reimburse all my expenses if not i may have to take legal action and publish in all forums.

I demand that Kuwait Airways should reimburse all my expenses and that the employee whose behavior was so outrageous be identified and disciplined.

Company: Kuwait Airways
Country: USA
State: New York
City: New York
Address: 350 Park Ave

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