Best Western Bradford Inn
Arrogant manager with poor customer service and disregard for customer experience. Ripoff

I was a guest at the best western in Bradford, PA over the Halloween weekend and had a very bad experience. Not only was I over charged but I was treated very rudely by the extremely arrogant manager.

I checked into the hotel Saturday morning at 4 am. And checked out sunday morning around 9am. I had previously stayed at a Best Western in a neighboring town with relatively the same checkout times. I was only charged one day in those cases. However at this most recent hotel I was charged for two days.

When I called to complain that I might have been overcharged I was told that their policy was any check in before 8 am that day was considered a different day. Now having stayed at a similar hotel in another town one would assume the policies would be the same in the franchise.

I was not informed of their policy at check in, nor was I even given the room rate. The manager insisted that I was told the policy and that because my room was cleaned and I slept more than once that I should be charged two days. My room was not cleaned.

Company: Best Western Bradford Inn
Country: USA
State: Pennsylvania
City: Bradford
Address: 100 Davis Street
Phone: 8143624501

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