CheapOair.com
Not receiving full refund as agreed

I cancelled my reservation over the phone on 5 hours after booking. The CheapOAir representative told me that I will get my full refund back if I agree to pay $125 cancellation fee. At the end I agreed to pay the cancellation fee. I've been tracking the activity on my credit card and notice that I'm not getting the full amount back from CheapOAir. They billed me $125 more for cancellation fee but broke their promise to pay me back my full refund. Also, they have a strange policy — they will only give you your full refund if you cancel your reservation within 4 hours after booking. Other companies will usually give you a day and if they don't, they will make a clear statement on their web site. So when I called, they refused to give me a refund because I called 5 hours after booking. At the end, the representative told me that if I agree to pay $125 cancellation fee, I could get my refund back. OK, I had no other choice so I agreed. Sadly, I did not receive my full refund as promised. I called their customer service department and emailed their billing department. The customer representative said the amount I did not receive back is for taxes. WTH? I've never been to a store/company that does not refund me the tax for the purchased items/tickets. Never heard back from billing. I will never use CheapOAir and recommend it to others.

Company: CheapOair.com
Country: USA

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