Orbitz.com
Didn't deliver on Disney days

Enter the review, complaint or question here and add detail so the Business can improve and reply to you through We booked a flight to Orlando, through Orbitz, for our Anniversary. Additional offers which were given at the time included two free days at Disney with the purchase of three days, which made this one of the best offers going. Purchased the three days, and changed them to "Non-expiring", thinking that my wife and I would use the two free days, and hold the three days to use later with the kids. We got to Disney and discovered we only had our three original days. Emailed Orbitz on the 13th, and received no response. I emailed again on the 17th, and received an email on the 19th stating there was nothing they could do. Called on the 25th, and was asked to fax my information in. Faxed it in that day, and called the next day to verify they received it (I had a confirmation on my end that it went through). Was told they didn't receive it. I was then asked to email the information to them, and did so that day (Nov. 26th). I didn%u2019t receive a confirmation of receipt until December 2nd saying that I would receive a response that day.By December 13th I still had not heard back, so I emailed again, and received a response stating they were still investigating. I'm not sure what they have to investigate, as I sent them proof of the offer, and proof of the fact I purchased the required days to obtain the free days. As of today, December 23rd, I still have not received a response. Called again, and after a long hold, speaking with a customer service representative, and then their supervisor, was told that because I upgraded my purchased tickets to non-expiring, that we did not qualify for the two free tickets.

Company: Orbitz.com
Country: USA

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