Delta Airlines
The most disappointing flight I ever had!

This is the most disappointing flight I ever had! Before my trip, I called Delta SkyMiles representatives and asked whether I could get a free check-in bag with the Delta Gold credit card. The representative said yes, and encouraged my family to carry bags for free check-in. I gave her my confirmation number and she said my itinerary was eligible for this offer. All the flights on my itinerary had Delta flight numbers.

Then, on my way back, I took a Delta flight that had a Delta flight number and was operated by Alaska Air. Then Alaska said I had to pay for check-in bags! This is totally different from what Delta SkyMiles told me. After I came back, I called Delta customer care and asked for refund, they refused to take the responsibility of telling me the wrong information!!! I couldn't believe it.

So never never trust what Delta people tell you. If they give you the wrong information, they will ask you to pay the price and say this has nothing to do with them.in other words, they don't honor their words. An eye-opener experience. The most disappointing and frustrating flight I ever had in my life!

Company: Delta Airlines
Country: USA
Address: Ft. Wayne, IN, Ft. Lauderdale, FL Ft. Wayne, Ft. Lauderdale, IN
Site: delta.com

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