CheapOair.com
CheapOair poor service - my flight

I am a Chinese passport holder, my flight itinerary transit in Vancouver Airport from 07/01 10:12pm to 07/02 01:30am, I have access to relevant information through the Internet and I have consulted with the Air Canada and confirmed that I need to apply for a Canadian visa and I already mailed my passport and other data to Consulate General of Canada in Los Angeles two weeks ago, but up to now I have not received any reply about my visa information, so I have to change or cancel my flight. I call the customer service phone and got the conclusion that is if I change my ticket to 07%uFF0F22%uFF0F2013 fly out from San Francisco will be charged the cost of more than $400USD if I cancel it will charge more. I think this is unreasonable, because it is not only my responsibility. Some of flight itinerary transit in Vancouver Airport do not need Canadian visa but another still need it. And for transit in Vancouver need apply Canadian visa or not the terms are very complex, I think many customers have the same problem with me, but CheapOair do not have any kind of reminder or clearly marked before we buy the ticket, until we notice it by ourselves or even we know that on the time to boarding. Under this situation CheapOair gives us only two chooses that is change our ticket or cancel it, anyway, we will all be charged high cost. CheapOair give the low prices ticket to attract customers but hidden problem about Canadian visa, when we found that it was too late then CheapOair tell us we will be charged some fees for change or cancel our ticket. I do not know CheapOair doing like this is on purpose or not, I hope it is the later. I have more than once choose CheapOair to buy flight ticket, but this experience was disappointing to me.

Company: CheapOair.com
Country: USA

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