Priceline.com
Falsely charged for Name Your Own Price trip, refund denied

In the process of making a bid for a Name Your Own Price trip, I was falsely charged by Priceline.com. I was not prompted to confirm the trip by the website, despite customer service's claims that I initialed their trip agreement and clicked confirm.

When I called to complain, the customer service, representative, Juan, was extremely unsympathetic to my situation. He was also condescending, at times. I asked for a one-time exception to their no refund policy, which he denied. I am being faulted a $340 trip that I am not able to take for Priceline's mistake.

Company: Priceline.com
Country: USA

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