Amtrack
Poor Assistance from Red Caps in Chicago Train Station

My wife and I traveld from Indianapolis on train 851 on Feb 13 and the conductor was so rude once we got to Chicago, he made my wife cry! I'm disabled and when I booked our reservations was assured that we would be given assistance at every location through out our trip to California. The conductor yelled at my wife stating the Red Cap was there and to hurry up because he wouldn't wait on us! My wife proceeded to get the luggage the best she could, without any help and placed it on the Red Caps car. Once we made it to the lounge in Chicago and our next train was boarding, we again incountered issues with the Red Caps helping. There was mass confusion and no one wanted to help. Once on board the California Zephyr, Train 5, we were greeted by Michelle, our sleeping car attendent. She was the most helpful on our entire trip! She brought meals, turn down our beds, and catered to our every need. We were in the Accessible Bedroom with a toilet inside our room because of my disabilities. Every thing that we saw said that there would be individual climate control for each room, not the case! The buttons were there but as Michelle stated they are just nice to look at. The room was extremely hot and uncomfortable for the first three or four hours. Othere than being able to have our luggage in our room with us, I thing that a roomette would have been just as good for us and had just as much room. Once we arrived at Sacramento we did have assistance with a nice young lady that helped us get our luggage and get to the train station from the train. There was no assistance to get from the train station to our next train, some how my wife pulled it off. Once on board the Capitol Corridor the conductor was helpful and assistated my wife in getting our luggage. Overall, a very disappointing trip with little assistance. I attempted to contact Amtrack Customer Service and was given the run around!

Company: Amtrack
Country: USA

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