Excel Telecommunications
Cancellation of Service

I had been researching my 91 yr-old dad's telephone expenses & realized that he had been billed nearly $9.00 regular for Shine long-distance company. Then I recognized that any long-distance calls he'd created were really being charged with a diverse organization. My dad & I named the 800 # about the Shine part of the statement to stop, but were informed that to cancel service-we needed to contact another # the next evening. I examined their site & it mentioned that to be able to stop, you need to contact the 800 # I'd named. I called back & this time I had been informed that yes we're able to stop support thru this quantity, but that my dad needed to get it done (he wasn't current at the moment). The next evening, we named another # & in those days were informed that my late mom had registered for that acct & she was alone that may stop it (although, the night time before, the support representative named my dad by title & mentioned just he might stop the acct). I told them that my mom had died 9 years before, the statement was visiting my dad's tackle, in his title just & that for eight decades, he'd been spending money on the support with inspections authorized just by him. They nevertheless insisted that just my mom might stop & that my dad would need to deliver them a professional copy of her death certification! I had been shocked. Based on their very own TOS, the truth that my dad, taken care of the support (& we're able to show it) is really a type of a deal; by which situation he must officially have the ability to stop it. My dad sent them a death certification having a notice seeking termination & however, they nevertheless haven't established rescheduling his consideration.

Company: Excel Telecommunications
Country: USA
State: Texas
City: Irving

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