Metro PCS
No customer service

My new phone arrived today-DOES NOT WORK. I've been on the telephone for over an hour trying to get a human being to speak with-but just kept getting automated messages and no help. I went online-you have to SNAIL MAIL then-no online email or chat. I've tried calling from both the new cell phone-which drops an attempted call immediately and on my land line—Still cannot get anyone to help with this phone. I suppose I will have to address this the way I used to a decade ago—get in my car, drive to a retail office, get a number, wait in line an indeterminate period of time, consult with a service agent—All to get a brand new (Code) phone to work—This company is DECADES BEHIND in customer service!

Company: Metro PCS
Country: USA

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