AT&T
Long Distance Not Activated and Installation Order Errors

Had my home phone and internet services installed by tech June 6 by technician. After 2 days I found out that I was not able to call out of state. After talking to the customer service on June 8, I was assured I will be able to access long distance that night after I agreed to pay additional &5.00 for the long distance service access. To my dismay, when I tried calling out of state on June 10 did I find out that I still do not have a long distance access. Now I won't be able to call for another 3 days as online service was unavailable when I logged on and that customer service is close over the weekend. These are one of the bad experiences I have encountered with AT&T rep.

One bad experience was last May 20, AT&T is supposed to have my service installed but I found out from the technician who came to the house that the order number is incorrect and the phone number assigned to me was wrong and the address is wrong. It does not make sense that he is in my house and yet his order is different address with wrong phone number and order. I have received a confirmation of the said service in the mail which I showed the technician. He, the technician has advised me that I should cancel the order as this can create problem in the future. So he had cancelled the order.

That is what we call very poor customer service.

Company: AT&T
Country: USA
State: California
City: Stockton

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