Verizon FIOS
Rude and unknowable customer reps

I became handicapped May of this past year around September I named and advised Verizon that I needed to reduce my statement. They spoke me in to the priciest bundle informing me when I created some modifications to my telephone that using the CA treatment plan my statement could be around $77.00 monthly. This change started me from the treatment plan which provides us a discount and my statement was approximately. $149 that was greater before I created the telephone phone. It got me around. 4 weeks to obtain the issue solved which was once they disconnected my support. Upon rebuilding my providers and providing me $30 bucks per month savings some informed them I requested web that we had previously thru verizon wireless. While he named in the future out to my home I advised him used to do not create any modifications to my strategy as well as for him to not emerge. I contact verizon plus they decided used to do not obtain web. Somehow they began billling me under $20.00 per month and that I had lots of savings. Yesterday I get a statement for $305.00 they mentioned they inadvertenly ceased payment me for my providers and that I had under 14 days in the future up using the cash. I described I had been on impairment and that I shouldn't need to endure due to their errors. I informed her I didnt worry about web since I'd visit small-claims or protest to somebody and solve THAT-BUT i desired my telephone she explained I'd to March 8 to pay for the telephone part of the statement that we think is wrong. Our complete bill was to become around 77.00 so just how may my telephone support be 55.00 monthly with my treatment discount. On March 1 they remove my telephone and wire. I am on impairment because of PTSD, Anxiety Attacks, Hypertension and Key depression-they are WORRYING ME OUT WHICH IS UNCALLEDFOR. They're not skilled and never that experienced in what there performing AND INCREDIBLY RUDE HAVING A NON-CARING PERSPECTIVE.

Company: Verizon FIOS
Country: USA
State: California
City: Riverside

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