Magic Jack
Rip off

BBB pls regulate magic jack web design scheme and shame to the owner. Once they see your CREDITCARD, youre done! The software just finishes the registration for you and customer service does not do anything about it. I tried to register my phone and mistakcenly picked "i do not want a phone#" but i couldn't change my option (no back button) so i shut down my pc before hitting the submit button etc. But when i turned my pc on, there the software just pushed thru with the registration anyways. I chat/complained right away about this online and they did not want to correct to even give me a choice of ph# for free. I have to pay the regular fee of changing ph# if i wanted to they said. But as far as what their system says, i registered completely and nothing is wrong with their system. To the owner pls correct this situation. It is unprofessional and even your call ctr reps seem helpless and are not even probably empowered if a courtesy override is due or not nor probably even can do anything regarding charges to services. All companies i dealt with are able to deal with these instances fairly but not your company. It is not the money but the the thought of being RIPPED OFF and not corrected that is not right.

Company: Magic Jack
Country: USA

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