AT&T
Charged Past Due $60 Despite Credit, Service Cut Off, Then Collection Agencies

I have several complaints about AT&T service but the most ridiculous issue is how stupid their customer representatives are. Long story but the jest is we had a credit on our account for over two months before in the middle of a billing cycle they processed everything. On a Friday we get a letter that said we had a past due amount of $60 and the following Monday they cut off our service. I could not even call them. With all of the other problems my family and I were having with them that Monday evening I switched to Verizon. According to them we were past due this $60 because their processing computer said it was past due even though are previous bill said we had a credit. Now after two years and three collection agencies I found a web site that basically tells people how to fight them, and fight them I will. I have sent them two certified letters and will follow the other steps in that web site. Eventually, I will be suing them as I am going to recover all of my expenses. I have all of the evidence needed, they will spend thousands of dollars trying to defend themselves even though they haven't a chance in hell. My attorney laughed when I showed him my evidence and said this was a "no brainer" and I didn't even need him.

Company: AT&T
Country: USA
State: Ohio

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