Net 10 Cell Phone
Time-Wasting Customer Service

I'd a Tracfone for a long time and not had issue one. As an idiot, oneday I decided I "simply needed" a fancier cellphone. I had beennot pleased in what Tracfone needed to provide but their site offered me the choice of picking out a Net-10 telephone. As it happens that Tracfone and Net-10 would be the same organization. Since I have had best of luck with my Tracfone I thought that, being exactly the same organization, Net-10 could be similarly acceptable.inCORRECT! I purchased a 'spiffy' Motorola "slider" online also it was in my own fingers three days later. It was ten days before. Your day I obtained the telephone, I went online to productive it. But, since I have desired to maintain my "previous quantity", the web site educated me that it might occupy to "three times" to "port my number into my new mobile phone". Six-days later, I obtained a note that my previous quantity have been "ported" which today my new telephone was prepared to trigger. Yippee, right? INCORRECT. I involved in repeated efforts to trigger my phone online. Every time, I wound-up by having an error message requesting me to contact the Web 10 Customer Support point. I did so. Welcome to Heck! I used the following fifty minutes (no - no exaggeration - 50 MOMENTS) addressing exactly the same concerns again and again and OVER: whatis my title, whatis my current email address, whatis my house phone number, whatis my birthday, whatis my new telephoneis sequential number; do I do want to obtain special deals on my house phone number and what's the zipcode where I'll be utilizing the phone probably the most? This is actually the program I found dislike nearly around I found dislike Net-10: I'd reply each one of these concerns talking with a person (usually recognized by title - e.G.'Alexandro', 'Selina', 'Roberto', etc.) having a large Latin highlight whom I really could not realize perfectly. This repetition, once I completed addressing the 'chain of concerns' put me on-hold for in one to five minutes. After being on hold, someone else might seriously and have me the same concerns again - then spot me on hold, etc. Etc. Etc. Finally, I quit - hung-up - figuring I'd (certainly) have the ability to trigger my telephone online 24 hours later.inCORRECT!

24 hours later - the same (actually!). Provide the info towards the "chain of concerns" - acquire some 'gooble-p-gook' about 'being really hectic' 'requesting my boss' 'having to contact a realtor' etc. Etc. Etc. The 3rd evening I, once more, registered in to the "Net-10 Puppy and Horse Show". Just, this time around, I named from my office where my telephone includes a speakerphone along with a 'palm-free - store choice. Here again I'm not fueling - however it was THE SAME AGAIN. Just this time around, I'd promised to "delay them out". Forty units into this exhausted program (created a little more frustrating however the repetition who really selected me-up from store EVERY two moments for twenty units - to consult me a couple of of "the questions") - I had been really attached to a lady who talked naturally and proceeded to (what otherwise) consult me the "chain of questions". After twenty units together with her - WONDER OF WONDERS - my mobile phone really turned activated. She thanked me for "chosing Net-10". Such is living.

Bottom-line - it got almost fourteen days in the time-my charge card was billed to having the ability to create and get telephone calls. Easily was informed by Net-10 "in advance": hello, Buddy, listed here is how it operates: "you deliver us your cash and you'll have a functional mobile phone in fourteen days", I really could have, merely, requested the darn point two weeks before I needed it. Because it ended up, I had been without my cellphone support for 2 months. I am a counselor who replies disaster calls from people in lifethreatening circumstances. Occasionally an individual's existence might actually rely on me getting a phone instantly. For this reason I bring a mobile phone. Obviously, during these fourteen days I'd my disaster calls sent to my land-line. No major offer you claim? It had been in my experience since that recommended I had been "secured" to that particular home and may not, in good mind, 'work towards the shop'; consider your dog out to get a work or consider the grandchildren as much as Dairy Queen to get a milkshake. Could not get it done due to the ineptitude and mess of Net-10.included in purchasing the cellphone, I acquired 300 "free moments". You are able to guess that well before these moments are 'consumed'; I'll stop being this type of 'tightwad' and agreement with AT&T to get a trusted mobile phone. It is the old adage: "you receive that which you purchase". Trust me - the small touch you may save having a Online 10 'no agreement" telephone will not be anywhere near enough to create up for that disappointment, heartburn, dismay and lost-time you'll get by coping with Net-10. Extra yourself - make money from my encounter - avoid them!

Company: Net 10 Cell Phone
Country: USA
State: Indiana
City: Jeffersonville

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