Vodafone
Shocking service

I sadly chose to restore my agreement with Vodafone and required delivery of the new Nokia 5800 telephone. After about fourteen days I experienced an issue reading people through the telephone and visited the neighborhood Vodafone look for guidance and help. They explained they might deliver it away for fix but when I didn't have insurance I'd be with no telephone till it had been delivered. I had been ashamed that the completely new telephone must be fixed after fourteen days and indicated this towards the supervisor. She recommended that I try to revise the program in the Nokia site which might resolve the issue.

The issue continued as well as in reality turned worse, (it'd now been about 3-4 months since I have had first obtained supply of the telephone right now) and so I approached client solutions at Vodafone immediate. I had been informed that it had been a Nokia issue and that I had a need to consider the problem up together. I discussed they (Vodafone) had provided defective products which is there obligation to form it out not mine. I reluctantly chose to possess the telephone delivered for fix and lent a telephone from the friend.

Per week later, I obtained a wording to inform me that my telephone was in shop. After I visited gather it there is a notice informing me that my phone was beyond restoration plus they were very happy to have the ability to substitute it having a referbished telephone. I declined to simply accept this and again approached Vodafone customer solutions. I got nowhere and appeared to be moving in groups therefore known the problem would be to my local Authorityis Consumer Advice Area.

I've been with Vodafone for 7 yearsapproximately and discusted in the support I've received like a valued client. I'm likewise amazed they factor it's appropriate that the phone that's months old ought to be fixed so when made irripairable, believe it is appropriate tp substitute it having a referbished telephone. I currently wish to visit another supplier and plan to ensure that no body I understand uses Vodafone.

Company: Vodafone
Country: USA
Site: vodafone.com

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