T-Mobile
Free Flight

I registered and was approved for the free flight program. The date to book travel was extended to June 17. I called at 9:00 A.M. That day and was told "all circuits are busy, call back later". I continued throughout the day (perhaps 40 to 50 times and received the same message) I never made contact. At 4:00 P.M. I called again for the 50th time and I was put on hold (your call will be answered in the order it was received). I was on hold for 61 minutes and my cell phone went dead. I received my bill from T-Mobile and they charged me $25.00 for that call. I was credited that amount when I called them the next day and was also told that the promotion ended and that T-Mobile has no access to the travel line, blah blah... I must have called the customer care dept. A dozen or more time and spoke with manager, directors and it became so frustrating that I ended up crying on one call. My complaint is that due to the volume of calls that T-Mobile should have expected to and is responsible to take measures to handle the customer calls. I have written to customer relations and if I do not get resolution, I am going to small claims court. They simply cannot get away with this.

Company: T-Mobile
Country: USA

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