Verizon Wireless
Sold a Used Phone as New and Refused Written Assurance

I was sold a used phone as a new phone. The salesperson told me this was against Verizon's policy and illegal. The salesperson himself admitted that the phone was defective. It doesn't ring when I received calls, dropped calls I made or happened to receive, and buzzed whenever I received an e-mail after it was set to mute. When I tried to get written assurance that the return would not count against my right to return the phone once within 30 days since I was only returning it because it was defective, the salesperson refused. When I asked to speak to the manager, the assistant manager on duty refused to come out and talk to me. They refused to provide anything in writing and said that they would only annotate the account and not print a copy for me. They told me to accept what they were willing to offer or just close the account and get over it. I took my illegal, defective phone home and called Verizon Wireless Customer Service, which was a lot more helpful.

Company: Verizon Wireless
Country: USA
Site: verizonwireless.com

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