Metro PCS
Customer service

I'm sure u have received multitudes of complaints against MetroPCS, esp, in the area of customer service. It sucks! For one, u can't understand the service reps due to heavy accents. Two, they have no interpersonal phone skills. And now, i find that i need a Metro PCS (credit) card to make international phone calls. What sucks is, i've been makin these calls all day and now i find this information. It would have really been nice to know this in advance. As it stands, a very important business call cannot be made because i do not have this card presently. Had i known in advance, i could have purchased one and avoided yet another dealing with inept, incompetent customer service agents. Their apologies are not satisfying my situation at this present time. If it were not for dealing with contracts and expensive services, i would have left this sorry ass company a long time ago. This is America and Metro PCS needs to WAKE UP!!! And why am i always told of my phone bill before i can get ANY one on the phone. I'm not calling to find what my bill is, i'm calling to solve a problem!!!

Company: Metro PCS
Country: USA

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