Verizon Wireless
Traded-In Phone Not Returned After Canceling During Trial

I signed a 2 yr contract under the agreement that I would have a 30day trial of the phone and its services. I traded in my phone for the new oyager. Its now day 2 and after deciding that all of the functions I would like adding to my phone worked out too costly for me, I returned the phone only to find that they would not give MY one back. They said it was company policy to keep the phones as they were sold to another company each night. I WAS NEVER TOLD THAT!

Now I have their phone and a contract I do not want. I feel as though I am being forced into their contract! They literally stole my phone from me. The manager told me in giving them my phone I was saying "I don't want it" that couldn't be more further from the truth. I only gave it as a condition of my satisfaction from the company. He was very rude and not willing to even help or to come to some compromise to make me happy. I am still under trial but less my own phone which was 500.

Company: Verizon Wireless
Country: USA
Site: verizonwireless.com

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