Verizon FIOS
Scam and fraud!

I'll begin by stating that I've observed firsthand the unorganized chaos that Verizon calls "Fios". This is lengthy, but trust me, it's really informative and worth reading if you should be contemplating Fios or have it. To begin with, Verizon employs third party employees to complete their adds. They trigger a lot of harm to houses and home and not wish to take responsibility for this. These "specialists" aren't certified to complete the job they're doing. Verizons equipment is very unreliable. The set-top containers for Fios Television are total crap. They've more issues with pixelation, lack of it manual, and DVRis going negative then every other organization I've ever seen. Verizon employs the present coax wiring in your home due to their support. The thing is, the sign arriving from their fiber container is a lot warmer than the usual sign from the wire organization or other companies. This causes the pixelation issues. While this issue happens, they would like to ask you for $95 per talk wire work to displace them. This isn't authorized! After they place their sign on these traces, the lines become their obligation not to have transmission loss. The remote settings they provide are trash and they'll ask you for to displace them once they split. The "new" Television manual that Verizon has launched is very un friendly to any person of it. It's traditional and difficult to utilize. When you have to reset the container, that you is going to do at least one time per week, you'll shed all your configurations, favorites etc... From inside the manual. The search by site purpose doesn't work-in the manual. You've togo channel by route. You may aswell not need helpful information at this time. As it pertains to Fios Internet, there are lots of issues below aswell. Verizon employs the coax wire within your house for that web aswell. They operate a-line to some splitter and also to your broadband modem. This process is amazing and doesn't permit you to actually obtain a unique modem.By using this "MoCA" engineering also doesn't let VPN connections. VPNis require a continuous loading of pieces for protection. MoCA squeezes these into blocks of pieces and directs them periodically. Consequently, your VPN WOn't link because of the protection time out while attempting to create the safe link. The only path to repair this really is to possess Verizon change-out your wire work from cajole to Ethernet in the fiber package. As well as for this-they may wish to ask you for. The modem they offer (ActionTec MI424WR) is total crap. They just help simple connection with this modem. The modem isn't suitable for any gaming units via instant link (PS3, xbox 360 console, Wii, PSP etc...). You are able to open all of the locations you want also it still wont work. For that next bit of garbage support, the telephone over fiber, again there are many problems. When you get Fios, your copper traces (regular telephone lines or CONTAINERS) are decommissioned. Verizon won't change you back again to copper after you have transferred to Fios. The telephone within the fiber point is extremely unreliable. It continuously falls, has sound about the point, loses dial-tone totally and toughest of, should you drop energy and also the battery backup about the fiber container dies, you've no telephone. Not the case with good old fashioned copper traces. The battery backup about the fiber device is meant to last 8 hours. Best of luck finding 1-hour from it. So when the battery within that device dies, best of luck getting hired changed. Verizon may ask you for to get a substitute after twelve months. Since you realize concerning the providers themselves, today hear concerning the customer support. Should you contact to obtain aid, you'll be on-hold everywhere from 2 units to 4 hours. Often the hierarchy of times frame. When you obtain a your hands on somebody, it could not function as the correct individual and you will begin the unpleasant procedure for being moved around. Be prepared to invest 50% of your entire day about the telephone in the most common of that time period that you simply demand assistance. When you cope with this frustration, should you plan to get a specialist in the future out for fix, watch out for the things they let you know for time-frames. They'll let you know between your hours of so-and-so meaning practically nothing. When the technology completes employment early or late, he might appear 4 hrs early or 4 hours late. You essentially need to consider the entire day from function and stay and delay. You might participate most where the specialist does not present whatsoever. No telephone call, no nothing! You spend all of your evening and shed purchase your day for nothing. This might occur onetime or it might occur 3-4 times before you really visit a specialist. Trust me, this does occur! And much more frequently then it will. And when you attempt to acquire some type of credit for that missing evening of pay, they'll provide you with a measly $50 credit. Even although you have waited to get a technology numerous occasions where they'venot found up. When the technology does appear, its a crapshoot. He might be a fantastic technology or somebody who has no understanding of just how to troubleshoot or deploy this gear. You might have more of the chaos after he leaves than initially documented before he came. Overall, as it pertains for their customer support, you'll feel just like you're continuously pursuing them looking to get solutions, looking to get service and you'll get only the run-around. I really hope this clarification is advantageous to a lot of who're contemplating this horrible support. Should you benefit your own time and hard earned cash, you need to prevent this support no matter what. Stay with the people who atleast have trusted support and great technicians available.

Company: Verizon FIOS
Country: USA
State: Arkansas
Site: verizon.com

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