Verizon Home phone service/FIOS
Collections reported over $100 bill, disputed for $20, credit ruined

Verizon horror story

I need to warn people about Verizon landline service/Fios/DSL service. They will bill you and if you

Dispute the bill they don't respond. Then they just send it to the credit reporting agencies eg. Experian / Transunion / Equifax. This company has destroyed my credit over a $100.00 phone bill. I was disputing about $20.00. The Verizon not only disconnected my phone but also the Dry loop that I had. I lost about 2 weeks of computer service. Then, I was away in Florida on vacation. And was on the beach got a call from Verizons collection agency. I told them that I was away, they did care. I was told if I didn't pay it would be a refusal to pay. The Collection agencys name is I.C. Systems at 800-279-1783. I tried to explain then they didnt care. When I got back I went to buy a car and kept getting turned down. I didnt know why. It turns out that Verizon Ruined my credit. I called IC Systems and was told by a rep that Verizon is a "Black or White" kind of company and wants their money. This sounded racist to me. Anyways, I called them this week and was told they probably will fix it. Then today I spoke to Mr. Jeff Bennitt he said he was in the executive office of Verizon. They refused to do anything. The guy seems ignorant. I asked him about the "Black or white comment" He didn't seem to care no response. I guess all I can do is warn people about this company and hope they dont retaliate against me further. This company will ruin your credit for something simple. If you want to keep good credit stay away from Verizon!!!

Company: Verizon Home phone service/FIOS
Country: USA
State: Massachusetts
City: Boston
Site: verizon.com

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