AT&T
Automated Bill Payment System Hung Up and Charged Me Twice
- 11-11-2007
- 4
This morning, Sunday, November 11 I had a terrible time paying my bill through AT&T’s automatic bill paying phone system.
It took over an hour and 10 different attempts! For instance, The Voice said when I was almost through after I had said "yes" a number of times that it couldn't understand my last "yes" and hung up.
Worst of all, after telling me several times that the payment process was completed, The Voice said it was unable to process my payment and again hung up! I found out from the bank - to the contrary - two payments had gone through. I intended to only make one and want the second one removed immediately.
If I were able to switch to another company (my high rise building precludes doing so) l would immediately! I'm posting this complaint since I know from previous experience I will have a terrible time resolving this i.E. Like 2 years with an automatic online payment system mistake. I now will only deal with live people.
Company: AT&T
Country: USA