Virgin Media
Customer misinformation

Poor experience with virgin press. Be careful - browse the little printing, get published verification - the phone call center team appear wrong, puzzled, and hellbent on making certain you'll never have the ability to stop within 28 times - even when this means misinforming the client. The phone call waiting-time is absurd (they're earning money, in the end) and also to confuse issues more, you will find more divisions than seem sensible! At-one stage I had been recommended that I'd no agreement with virgin, but I did so have with ntl! What??? I registered to get a offer to incorporate cellular but was later informed I really couldnot contain it until I acquired cable-connected (after signing, obviously). They lied about bt/virgin switchover day to prevent termination. Cant be bothered writing anymore, lost the full time in it!

Company: Virgin Media
Country: USA

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