Virgin Mobile
Only tell lies and misrepresent how their support operates

From Virgin Mobile we bought a Nokia Shorty telephone in September. We decided it was the more affordable than investing in a phone after speaking many times to customer support. Warning flags must have increased subsequently since the customer support representatives and I suggested by what the net site stated, after I read them it. They'd inform me “No, it doesn’t state that. We were informed the telephone was free (a reimbursement could be released for that purchase price—in truth they included bucks towards the Virgin consideration not really a reimbursement to my charge card). $51.73 charged my charge card after utilizing the telephone for that 30 days we required it. After I named 9/14/06 to discover why, Man explained he'd matter a reimbursement to my charge card and it had been an error. I talked with Donald because the reimbursement hadn't seemed and named 9/24/06. Along with his rude perspective he explained they would not return the monthly he named me a liar and there have been no records in my own document from Man. Therefore we may aswell utilize them, Man also had explained we'd 328 units remaining and so I thought okay, I’ve taken care of them. They struck on my charge card again the following month. That’s after I stated remove my card range, that you don't possess the expert to cost something to my bill.

We were informed once the telephone was bought that you can topup for $20 in a time—so I did so that. The telephone exhibits a stability of $23.41 but won't make calls. This time around the client support representative stated you can’t up simply leading then if you want additional moments you are able to topup and you've to buy a regular strategy.

The corporation has been doing only tell lies and misrepresent how their support works. I'll ensure that anybody I observe in a shop taking a look at a Virgin cell phone gets about client unfavorable the corporation is an earful. I guess this really is someone to document under “lesson learned”.

Vonnie.

Company: Virgin Mobile
Country: USA

  <     >