Cingular
Chronic Billing Errors And Unhelpful Managers Under Contract

Quickly, I would like to express my sincere unhappiness with Cingular Wireless. To say the least, it is disheartening to be in a contract with this absolute sham of a company.

I have chronic billing problems, and I have the misfortune of spending a countless amount of time on the phone with Cingular personnel trying to correct billing errors. The "customer service" staff is generally rude, unhelpful, and unsympathetic of their own mistakes. And just like the customer service reps, the so-called managers of these help centers are unqualified to handle billing errors and unhappy customers. (they should have plenty of practice in these matters - unhappy customers are the only kind of customers Cingular has).

Don't be victimized by this company. Even if the monthly billing plans appear to be more cost-effective you will without-a-doubt pay above and beyond through Cingular's billing mistakes.

Company: Cingular
Country: USA

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