Planet Fitness/Custom Built
No Active Management

I've been with World Exercise along with a area of the Custom-Built Plan for nearly annually today (10 weeks). Of these weeks I've had sporadic support along with a substandard method of the treatment of my bill. First the inconsistency. During the last 2 weeks, I've had only one work out and Custom-Built hasn't followed-up with me in regards to a new coach. Our present/aged coach is on infant leave. Additionally, my department did spring improvements towards the service and today workout sessions aren't allowed in the primary gym however in a-side service having a restricted quantity of gear. I'll not go through the same full-body cardiovascular and anaerobic exercise which was formerly provided by my coach since we're not allowed to coach in the primary gym.

Next, the substandard customer service. I've experimented with contact Customer Support for World Exercise in Atlanta to be able to stop my agreement using the Coaches. You will find two problems I had been confronted by:

1) It's rumored that World Exercise is eliminating their connection with Custom-Built, which clients weren't made conscious of.

2) to be able to stop our agreement, we've to deliver a termination charge of $60.00 to some nearby P.O. Container using a certified notice that's no established record or link to World Exercise and it is watched with a speech device. From time to time a "individual" calls you back with comparable directions of delivering $60.00 for their P.O. Container. It's seems to be a fraud. It creates no feeling I'm unable to stop my contract and make cost in the same area I closed the agreement.

Another case of substandard bill administration is the fact that inside the first 2 weeks of my instruction, my document with all my exercise objectives, present dimensions and parts was dropped. Our document has nevertheless not been discovered. I've no method to really monitor my improvement and evaluate my Start and final results.

After I really do reach practice, I've no issues about my coach. He's educated, usually on time, and forces me to meet up my objectives (the brand new types). Our criticism is approximately the organization organization that's World Exercise/Custom-Built, their termination procedures as well as their account management methods. These problems have triggered more of the frustration than complete body building.

Company: Planet Fitness/Custom Built
Country: USA
State: Florida
City: Casselberry
Site: planetfitness.com

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