Jam Sports
You wont get what you pay for - Forget your refund - They take your money and run - What a joke of a company - BEWARE!

In March we signed up for and paid in full a 3x3 ad to be on the Canyon Lake Football T-Shirts. We were told as the season got closer we would get 4 T-shirts complimentary, to expect them in the mail.in May I called just to folllow up to see if they had a better timeframe as when to expect the shirts. They told it was too early to tell, to call back at a later time but all was set as planned.in July I called again to find out when the shirts would be printed. I was told "They would be printed real soon, to expect them in the next month". Well July came and went and so did August. At the end of August I called again except this time I was told "We are so sorry but somehow we forgot to put you on the shirts and they are already printed and shipped out" I could not believe this. They were not even going to contact us to let us know. When I asked why, they couldnt help me.

Finally on September 22nd I spoke with Lauren Edison. She told me she was so sorry and that they could put us on the Basketball shirts. I told her we wanted to be on the Football shirts not the basketball shirts and at that time we wanted a refund. I receive an email from Lauren that states "Your order has been cancelled and you are in the system to receive a refund. The total amount that will be refunded back to you is $&.— (not putting price in). Thank you again for your patience and understanding. Please feel free to contact me directly with any questions or concerns. Well I have called & emailed everyday since of which Lauren never answers her phone, never returns any calls, never resonds to emails.

Im told to allow up to 6 weeks for a refund, well its now been 12 weeks and no refund, no calls, nothing. I have filed a complained with the BBB, I have filed a complaint with the TEC and now Im adding this in hopes that someone will read this and not use their services. This company is a joke of a company. They take your money and find a way to make an excuse and you will NEVER get your money back nor will you get what you pay for. As frustrating as it is, I call everyday. The only ones that answer the phones is the billing department. Everyday I have to say the same things over and over again and I wont leave a message, I will sit on hold until someone answers the phone. They have actually hung up on me and wont answer when I call.

My advice is to check the company out first. They have a F - rating on the BBB, most of their complaints are in the last 12 months. The VP, Kevin Murphy - he wont take my calls either and wont answer any emails. No matter how good it sounds, beware. This company has poor customer service and they will lie at all costs.

Company: Jam Sports
Country: USA
State: Texas
City: Mansfield
Address: 1700 Country Club Drive, Suite C
Phone: 8174050574
Site: jamsports.net

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