LA Fitness
Charged for Two Training Packages Despite Promise to Pay Only Upgrade

In May I signed up for both a club membership and for the lowest training package because it's what I could afford to at the time. From the beginning the training manager Brad said I could cancel my training package for any reason even if I came into financial hardship, on the receipt form that he gave me, he even wrote on it that I could cancel due to financial hardship and then he signed his initials on it.

I decided I wanted more training sessions so I asked about an upgrade and so I did that. He said that I would only have to pay for the new training package when I did the upgrade. He also said if I needed to cancel that I could do that anytime as well. So I thought everything was fine.

Anyway, when I was charged in June, I realized they are charging me for both training packages. I can't afford that. I went to visit the store manager and even talked to Brad. They were both rude to me and made me cry. The main store manager was completely rude. I told them that I can't pay for both training packages. I'm even cancelling the club membership, the store manager got even more rude once I declared I wanted to do that too.

I just think it's extortion to make a single person make for two training packages that they don't need. It's completely unfair and I was lied to about the terms of the training packages. Brad never told me the truth. He lied to me. I filed a report with the BBB in the Phoenix area but I don't know if they'll be able to do anything.

I'll upgrade here if things are ever resolved. But I will never trust L.A. Fitness ever again. I'm done with gyms. They all seem to be the same, they will tell you anything. Give you white lies and half-truths to get you to sign up and once you do if you have any trouble making your payments there is no compassion and no understanding. They're just cold fish. I'll telling all my friends, my family, my co-workers about the experience.

Company: LA Fitness
Country: USA
State: Arizona
City: Peoria
Address: 10160 N 67th Ave
Phone: 6237730368

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