MLB.com
Customer Service

I requested a jacket from MLB.com for my dad for Holiday. The jersey was a brand new one which had simply been launched, therefore working I really couldnot think it is in shops before Holiday, I requested from MLB.com. I put the purchase on 12/08/08. It's today 01/12/09, and not just has got the jacket NOT DELIVERED, but no body at MLB.com continues to be ready to provide me-any cause at-all for this. After I named the very first time, a lady who seemed like she might care less that I had been a little annoyed that I had been informed I'dnot be getting the present in time for Holiday explained it'd appear immediately after Holiday. I discussed that I'd be outoftown in the unique delivery address I offered her, and questioned if she might change it out for me personally to my guardianis tackle, because it hadnot yet delivered, and that I could be there instead. She stated she'd place in the change. After 4 telephone calls to 4 various "customer support" repetitions within the span of a couple weeks, I still hadnot gotten the handle change, but still no body might inform me why the jersey hadnot delivered. "It Is from the factory" they'd tell me. "We've no control over it."

Finally, I talked having a lady on 01/07/09 who seemed as annoyed when I was that my jacket NEVERTHELESS hadnot delivered. She was really apologetic and explained she was publishing directly into have somebody contact me and correct things out. She assured me I'd be approached over the following 24-48 hours by somebody who might inform me wherever my jacket was of course if it'd actually deliver.

Today, I decided I'd provided them the full time to contact me back, and named them, instead. The girl explained that Regalis factory was supported and that is why nothing had delivered and that they'd be delivery late this week or early in a few days.

I've never had this type of difficulty purchasing online. I'll NEVER purchase from MLB.com again, and that I am thinking about eliminating this purchase until I get that telephone call from somebody informing me the jacket is freeforall the trouble.

Company: MLB.com
Country: USA
State: Maryland

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