Traxxas
Josh In Customer Service, Sharla In Administration Ripoff They refused to give me the name of the president of their company so I could address a letter of complain to him/he

This is an addendum to my previous complaint about Traxxas. When I contacted them about the defective design of their "Stampede" RC truck, in that it has no bumpers but their advertising on the box claims it has "high clearance" and is sturdy... I asked for the name of the President of their company to address a letter of complaint to. Josh in customer service and Sharla in Administration both told me they "don't give out that information".

It is absurd for a major corporation which Traxxas appears to be to have a policy of secrecy about who is running their company. They are in denial about the fact that a large part of their business comes from selling intentionally defectively designed products, so they can sell replacement parts.

In my original complaint I did not specify that when my 8 year old son ran after the truck when it took off by itself and ran about 1,000 feet until it was stopped by a fence on the large playground where we were, my son followed it all the way. It took me some time to catch up to him and the truck that he was chasing. As stated in my original report, this is the electronic equivalent of a bouncing ball that takes off, your child chases it instinctively and neither come back.

(I addressed how to resolve the defective aspects of their product and remedy I seek in my original complaint.) I find it rather curious that there is only one other person complaining about Traxxas defects on this site. I find it odd how that person reversed their position and apologized to Traxxas after Traxxas filed a rebuttal.

Traxxas owes me and my son an apology and refund for intentionally defective truck and the required accessories. Why do they have to operate in such devious ways? Why not just put crash bumpers on their trucks to start with?

And, they really do need an automatic safety system built into the remote control system, as do all RC vehicles, to make them stop automatically if the operator loses signal control to the vehicle, and/or if the steering goes out, both of which happened to me and my small son.

Company: Traxxas
Country: USA
State: Texas
City: Plano
Address: 1100 Klein Rd
Phone: 9722658000

  <     >