Dish Network
Every agent had a different price

Called dish network about advertised promotional packages. After answering all questions about number of tv's and preferred package etc. I was quoted a promotional price for the purchase with the agent over the phone. Then I went to the website and noticed that there was to be a $15.00 per month savings on the promotional price just by doing the order online instead of with an agent.

When I entered all of the same information that I gave to the phone agent the online price came up $1.10 more than the agent had quoted. Then a representative came up in a chat box and when I explained this and asked about the $15.00 she proceeded to spend 20 minutes asking me irrelevant questions such as who my current provider was and how much that cost me, what the rooms were where the tv's would be and other inane methods of avoiding the question of the $15.00 on line discount.

After giving her all of the original order information again... She quoted the online price as $15.00 higher than the original agent or the calculated online price I had on the screen. Then I called the phone number on the internet and was given the runaround again with a totally different price and nonsensical justifications for the differences. I finally gave up.

The service itself sounds good and my brother in another state has had a good experience with it but I just can't handle the fact that nobody seems to know what it is going to cost me... Or... They just get to make it up as they go along!!! Totally disgusting waste of 2 hours!!!

Company: Dish Network
Country: USA
Site: dishnetwork.com

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