Comcast cable
Advertised $29.99 Rate Became $68.49 After First Year

Comcast advertised Cable TV service at $29.99 for the first year, and from month 13 to 24, it will be $49.99 with 2 years' contract. However, right after the first year, they charged me $68.49. When I called them up, they mentioned the plan for $49.99 is no longer available. I told them I'll file complaint with BBB and the California Dept. of Consumers' Affairs.

I have all the "screen shots" with the advertisement from the computer and even the "chat log" with customer service at the time I signed up on the Internet, everything written in black and white. I made a point to verify with customer service so everything is clear and written. After quite some time, they talked to the manager and finally agreed to the new lower rate. If I have not been watching my bill, I would not have realized that I had been ripped off. They know how to lie, being dishonest and rip off customers.

Company: Comcast cable
Country: USA
Site: comcast.net

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