Macy's, Inc
Wrong mattress - MATTRESS

I bought the set of mattress from Macy's furniture over the phone on Dec. 28. A week later, I got a called to remind me for my mattress is ready to pick-up at Union City. At the warehouse, they gave me the wrong set of mattress. I ordered size full of Simmon, but they gave the a set of Seally mattress with size queen and the base is size full. I called customer service at the same day after I got home. After talk to couple customer services, they said the will make the delivery for the correct mattress and pick-up the wrong one from my house. The correct mattress charge $447, but they charged me for $535.30. I called them to concern about the $535.30 in my credit card statement. They told me that they are going to return the extra charge for me. A week later, we waited and waited for the delivery, but there was no delivery show up. I called them, and there is nobody known where is my mattress. They transferred me to every where. I talked on the phone from 8:00am to 5:00pm. It took me for whole day talk on the phone with them. I finally made my decision that I canceled my ordered. A week later, I saw one more charged $447 from Macy's in my credit card statement. I tried to called customer service to report the issue, but there was nobody willing to solve my problem. They kept saying waiting waiting. I don't know how long I am going to wait. They charge me close to $1000 and I have no mattress, and nobody solve my problem.

Company: Macy's, Inc
Country: USA

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