Sirius XM
Refund check delayed 12 days after repeated promises

On October 18, I called Sirius XM to request a service refund for a car I sold more than 1 1/2 years earlier. I was told I would have the check in 5-7 working days.
On October 18, I called again and was told I would have the check in 5-7 working days.
On October 31, I called again and was told the check was SENT on October 30; 12 days after I reported it.

Why did they lie:
1. Lie to me twice?
2. Take 12 days before they sent a check?
3. Send a check rather than re-depositing it into the bank account they removed the money from?

Does this fall under theft by interstate commerce since it used interstate commerce to take the money?

Company: Sirius XM
Country: USA
Site: siriusxm.com

  <     >