PosDepot Gift Cards
Holiday gift cards took a week to ship, rude owner

We normally use another company to print our holiday gift cards. However, they were not able to at the time of our reorder, so we called Micros directly to find out who else had the ability to print our gift cards that were previously designed by our normal printer. Micros referred us to this company in Niagara Falls named POS Depot Gift Cards. I spoke to an account representative/graphic designer named Leah Wiseman, who seemed to have no idea what we were speaking about and said she would have to completely redo our design. I argued with her that it was already ready to go and all she had to do was insert it and print. After arguing with her for 45 minutes, she finally agreed that they did not have to redesign our gift card.

I called back the next day to check on the progress, and no one had any idea what I was referring to because this other girl was out of the office. I spoke with the owner, whose name was Kevin Mearbell, and he was of no help. How can you own or run a company and have no idea what your employees are doing? He began to be rude, and I finally hung up after wasting time with him trying to figure out where my order was in the process.

After all was said and done, it took a week to get our gift cards shipped, when it should have taken only a few days. We will never use this company again. We will make sure to order well in advance with our current printer so we will never have to deal with a company like this again.

Company: PosDepot Gift Cards
Country: USA
State: New York
Phone: 8777674400
Site: posdepotgiftcards.com

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