Integrity Moving System
Integrity Vanlines ruined my furniture, stole possessions and overcharged

This company needs to be put out of business immediately. Upon arriving at my apartment they informed me that they would charge me 20% more than originally quoted, even though I very accurately listed the furniture that needed to be moved when we signed our original contract. They also informed me that, although it was stipulated in the contract that I could pay by credit card, their credit card machine was "broken" and I would therefore have to go to my bank to withdraw cash. After they left, I realized that they had "mistakenly" packed a box of my valuables (which I had meant to transport myself) while my back was turned.

Once they arrived at my destination (7 hours late) they began unloading my furniture and I realized that, although I had paid for the service, they had not actually wrapped any of my furniture in protective blankets. My dining set and antique furniture was ruined, there was a two-foot hole in the side of my mattress (which was also filthy) and they had snapped the leg off of my sectional sofa.

I kept track of the boxes as they unloaded them and told them when they were finished that there was a box missing. They insisted that I was wrong - a label must have fallen off a box somewhere - and it was impossible for me to inspect the truck, due to the amount of other customers' belongings in the truck. After they left and I began unpacking the boxes, I realized that the box they had "mistakenly" forgotten to unload was my box of valuables.

Over 30 phone calls to their customer service center later, I still cannot get anyone to bother to find out if they can locate my missing box. Every time I call the managers are "busy" or "on the phone" and the customer service agents are apparently unable to do anything for me. I suspect if I still owed them money I would be allowed to talk to a manager. My current estimate for damages is over $3,000.

Company: Integrity Moving System
Country: USA
State: South Carolina
City: Myrtle Beach
Address: 1406 Commerce Pl
Phone: 18775604264
Site: integrityvanlines.com

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