Magic Jack
Bogus annual fee for number porting

I paid Magic Jack $19.99 to "port" my home phone number to them on 20 Sep 2011. (note: other phone companies do this for free) At that time, they said it was a one-time fee, and that no additional charges would be added.

I have just been informed that I now need to pay an additional $9.95 fee every year to keep my number ported (what?). This is unheard of in the phone industry. The worthless on-line chat person told me that I agreed to it and that I could find the policy on their website. I looked, and the policy was dated 06 Jul TEN MONTHS AFTER I originally paid the one-time fee.

The on-line chat person told me that I could see the agreement on the website if I went and clicked on the "transfer my phone number" tab. Of course it is listed there, NOW! It wasn't there when I agreed to pay the fee. It is also not listed ANYWHERE in their Terms of Service on there website.

I am now a couple of days and $100 into a five year renewal plan, and if I walk away over $9.95, they won't refund my prorated amount, so either way I lose.

And as a side note, I just found out that whey will charge you $30 to have your number "un-ported" so you can use your home phone number with another company. Another non-existent practice anywhere else in the phone industry!

Company: Magic Jack
Country: USA
Site: magicjack.com

  <     >