Match.com
Jamon, Customer Care, Match.com do not stand by their customers. Conflicting information. Poor customer service

I signed up for Match.com on March 25 and canceled my subscription on April 2. I paid for a 3 month subscription only to find that the trial 3-7 day offer was available. When I canceled my account, I requested a refund.

I was informed that a refund could be issued after the 3 month paid subscription was over.

On August 14, I called Customer Care at: 800-926-2824 and spoke to Jamon. He informed me that Match.com would not refund my monies due to company policy. I requested that I speak to his supervisor. I was then transferred to Kevin, supervisor of Customer Care. Kevin informed me that Match.com could not refund a portion of my monies, even though I did not use a week of the subscription and was misinformed in April by Match.com Customer Care that I needed to call back after the 3 month subscription had lapsed. When I pressed him further of Match.com's reputation in servicing their customers, Kevin only responded with a Reference #120814-000357.

Poor, poor customer service and policies and guarantees that do not support their subscribers.

Company: Match.com
Country: USA
Phone: 8009262824
Site: match.com

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