Lowe's Home Improvement
Ripoff - Employees Misleading Customers about Rebates

The appliance salespeople at the Lowe's in Hampton, VA are misleading customers about rebates in order to sell there products. I purchased a cooktop and wall oven from the Lowe's in Hampton. The sales associate selling the appliances told me that they had a delivery rebate for some of their appliances of about $25 if the purchase was above a certain retail amount. My total was above that amount. I also contracted for the delivery and install through Lowe's for the items I purchased. After finishing the paperwork for the sale, the salesperson reminded me to send in the rebate form I would get at the register.

I was shopping around at different store to make sure I was getting a good price so the rebate the rebate was taken into account when I decided to purchase the items from Lowe's. I trusted a store employee to know the policies on rebate.

When I mailed in the rebate form to Lowe's I received back a postcard stating "the sales receipt you submitted does not show the purchase of a delivery service."
I then contacted Lowe's Customer Service to explain that the delivery charge was included in the $265.00 I paid for the delivery and to please send me the rebate. The reply was that I must have something showing and itemized cost for the delivery.

I them went back to the store to talk with a manager who nicely agree that her employees may be misstating the rebates because the rebate only applies if a Lowe's delivery truck drops off the items. My delivery in this case was free. The cash registers always print out a rebate receipt on every sale with a rebate saying you qualified for a rebate even if you did not qualify. She would have the sale associates retrained.

What I think upsets me the most is that the store manger never bothered to apologize for the misunderstanding.
All I can say is that if the sale people can not understand store policies for thing they are involved with on a daily bases, how can they be knowledgeable about the products they sell where the manufacture is constantly changing and upgrading.

Yes, I know this is really my fault because I trusted a store employee to know store policies and I should never expect management to stand behind their employees. I should have read the rebate information myself before I made the purchase.

Company: Lowe's Home Improvement
Country: USA
State: Virginia
City: Hampton
Address: 2002 Pawatan Parkway

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