MyHeritage LTD
Plimus accidental subscription order 07/28-immediate cancellation-cancellation acknowledged-$119.40 charged to card 08/01-support@heritage.com does not acknowledge repeated requests to refund money

On 07/11 I mistakenly ordered a "data subscription" for $76.18 from myheritage.com thinking that I was ordering something else, my mistake.
I found the site and subscription difficult to use and as a result on 07/28 mistakenly ordered a "premium upgrage" for $119.40 by accident because I pushed the wrong button in my confusion.
Realizing what had happened I immediately (within seconds) cancelled the "premium upgrade" and was reassured by email that my order and immediate cancellation had been received.
Four days later my credit card company emailed me of a purchase over $100.00. It was the cancelled premium upgrade.
I have written several emails to the support team at myheritage asking to have the premium upgrade subscription refunded, asking if there is something I need to do to that I haven't done to get my money refunded from the unintended purchase.
They have sent emails that ignored all my requests to cancel the premium upgrade.
I am not using the services in question and will not.

I have filed a transaction dispute with my credit card company for the 07/282 charges.
I have also asked to have the data subscription pro rated for the month of July and cancelled.
I want to cancel both subscriptions with this company and have told them in writing several (6 or 7) times. They continue to ignore my requests and have made no refunds of my money.

Company: MyHeritage LTD
Country: USA

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